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IBM Data and AI Learning Product Skills Validation Digital Badge Program

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IBM Watson Assistant badges

Badge

Introduction to Intelligent Virtual Agents (IVAs) with IBM Watson Assistant

The successful badge earner can summarize the core technologies of the new Watson Assistant that focuses on actions that are built with steps.

SKILLS:

AI, Artificial Intelligence, Bots, Chatbots, Customer Service, Customer Success, Dialog, Digital Agents, Digital Assistants, Virtual Agents, Virtual Assistants, Watson

WHAT IT TAKES TO EARN THIS BADGE:

Badge

Building Intelligent Virtual Agents with IBM Watson Assistant

This badge earner is able to create and deploy a virtual agent on a company's website. The earner is familiar with the process of planning and then building a virtual agent. The individual has learned how to create basic and advanced conversational flows that fulfill end users’ requests, leverage out-of-the-box artificial intelligence features, and how to tie into analytic dashboards for monitoring and troubleshooting.

SKILLS:

Chatbots, Creating Intelligent Assistant, Customer Care, IBM Watson Assistant, Intelligent Virtual Agents, Virtual Agent

WHAT IT TAKES TO EARN THIS BADGE:

  Note: To access this content and receive your badge, you must have an IBM ID with the same email address that you used for your Credly account. If you do not have an IBM ID, create your IBM account.