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IBM Data and AI Learning Product Skills Validation Digital Badge Program

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IBM watsonx Assistant badges

Badge

Introduction to Intelligent Virtual Agents (IVAs) with IBM watsonx Assistant

The successful badge earner can summarize the core technologies of the new watsonx Assistant that focuses on actions that are built with steps.

SKILLS:

AI, Artificial Intelligence, Bots, Chatbots, Customer Service, Customer Success, Dialog, Digital Agents, Digital Assistants, Virtual Agents, Virtual Assistants, watsonx

WHAT IT TAKES TO EARN THIS BADGE:

Badge

Building Intelligent Virtual Agents with IBM watsonx Assistant

This badge earner is able to create and deploy a virtual agent on a company's website. The earner is familiar with the process of planning and then building a virtual agent. The individual has learned how to create basic and advanced conversational flows that fulfill end users’ requests, leverage out-of-the-box artificial intelligence features, and how to tie into analytic dashboards for monitoring and troubleshooting.

SKILLS:

Chatbots, Creating Intelligent Assistant, Customer Care, IBM watsonx Assistant, Intelligent Virtual Agents, Virtual Agent

WHAT IT TAKES TO EARN THIS BADGE:

Badge

Building Advanced Intelligent Virtual Agents in IBM watsonx Assistant

The successful badge earner after completing this advanced level course can describe the architecture of watsonx Assistant, explain the functionality of assistants, build from scratch, upload from existing, and test actions, and add integrations, explain lifecycle practices, and manage governance of watsonx Assistants.

SKILLS:

AI, Chatbot, Virtual Intelligent Assistant, watsonx Assistant

WHAT IT TAKES TO EARN THIS BADGE:

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