Privacy Notice for IBM Training

Digital Learning Platform

IBM Training processes Personal Information (PI) for the administration of your course registration, to provide you with access to the course materials and support during your use of our digital course materials.

In addition, IBM Training tracks your use of the services in connection with enrollment support results and completion information in connection with providing you with digital credentials and where applicable to inform your organization about your progress.

IBM Training also collects information about your use of the services and the platform in order to improve its functionality and user friendliness and maintain and provide you with features and functions that enhance the learning experience.

More details can be found below. Information about how IBM handles your personal information, and how to exercise your rights, can be found in https://www.ibm.com/privacy.

We request your contact details, email address and where applicable the organization you work for, in the registration form. These are used for our administration, to give you access to the services, to identify where applicable your organization in the event your participation in courses is organized by your organization, or in scope of a contract with that organization. We will use your email address to contact you in connection with support or any administrative issues.

By enabling the My Learning Profile and your Subscription, IBM Training will provide you access to features like tracking your training, adding to favorites, record completed learning and provide you with recommendations based on your preferences.

Enterprise subscription users: When you enable the Enrollment Access Key provided by your employer, they can request progress reports for the use of the Enrollment Access Key to view the courses in which you have enrolled and completed.

Enterprise subscription Administrators: When you enable the Enrollment Access Key provided for the Enterprise Subscription purchased by your employer, as an administrator you will be notified of planned maintenance outages that occur on IBM Training. We will notify you so that you can then distribute the information to the learners that are part of your enterprise subscription.

Enterprise Learner Tool: The Enterprise Learner Tool (ELT) allows an enterprise company to assign learning paths to their learners, and track progress for the courses and certifications for each learning path.

Administrators and employees who were included in an IBM Cloud Center for Training enterprise subscription have been migrated to use the new Enterprise Learning Tool.

As a learner who is an employee of an enterprise currently using the ELT, you can associate your email with your company to have your progress tracked. IBM Training will only report your progress on IBM Center for Cloud Training learning paths, courses, and earned certifications. At any point, you can request to opt-out and we will remove your records from being monitored.

How we use this data?
IBM Training processes Personal Information (PI) for the administration of your course registration, to provide you with access to the course materials and support during your use of our digital course materials.

In addition, IBM Training tracks your use of the services in connection with enrollment support results and completion information in connection with providing you with digital credentials and where applicable to inform your organization about your progress.

IBM Training also collects information about your use of the services and the platform in order to improve its functionality and user friendliness and maintain and provide you with features and functions that enhance the learning experience.

More details can be found below. Information about how IBM handles your personal information, and how to exercise your rights, can be found in https://www.ibm.com/privacy

We request your contact details, email address and where applicable the organization you work for, in the registration form. These are used for our administration, to give you access to the services, to identify where applicable your organization in the event your participation in courses is organized by your organization, or in scope of a contract with that organization. We will use your email address to contact you in connection with support or any administrative issues.

We track your results and completion to be able to provide you with your course credentials.

For IBM Employees: Results and course completion are shared with IBM’s skills and training applications, which may be used for IBM’s skill tooling and programs. For IBM education programs, course completion is shared with your manager and your direct management may request progress reports about your Digital Learning enrollments and progress from IBM Training and Skills. The reports will be made available if requested. You can read more about how IBM deals with Privacy in the IBM Internal Privacy Statement ( https://www.ibm.com/privacy/details ).

For employees of IBM Business Partners: Reports about training enrollment, progress and completion is reported to the Partner Plus Ecosystem in relation to compliance with the initiative requirements for programs such as Know Your IBM (KYI) and Partner Plus Ecosystem metrics.

Business Partners completing Integrity Training: IBM will send communications to the registered individuals about training requirements. The Partner Plus Ecosystem team may contact you to ask you to participate in a survey to measure the experience on our website.

For persons following any other program, initiated and organized by their organization, we may also provide reports to their organization as agreed with that organization. Persons participating in such programs should contact their organization to provide them with information about such reporting.

IBM may share the personal information collected with IBM subsidiaries and third parties globally.

IBM Training offers courses and quizzes that may qualify for an IBM Digital Badge. IBM leverages the services of Credly, a 3rd party data processor authorized by IBM and located in the United States, to assist in the administration of the IBM Digital Badge program. In order to issue you an IBM Digital Badge, your personal information (name, email address, and badge earned) will be shared with Credly.

You will receive an email notification from Credly with instructions for claiming the badge. Your personal information is used to issue your badge and for program reporting and operational purposes. IBM may share the personal information collected with IBM subsidiaries and third parties globally. It will be handled in a manner consistent with IBM privacy practices.

The IBM Privacy Statement can be viewed here:
https://www.ibm.com/privacy/us/en/
IBM employees can view the IBM Internal Privacy Statement here:
https://w3.ibm.com/w3publisher/w3-privacy-notice

By opting into the Privacy Terms and Conditions of IBM Training, you also opt in to using the features within the Digital Learning Platform. The features may include Forums and 3rd party educational technology and software-as-a-service that provides learners with engaging learning content.

IBM Certifications
IBM Training will store all the information related to a candidate and the certifications issued. The information is made available to each candidate by logging in and creating a profile via the My Learning on www.ibm.com/training/mylearning/home.

IBM Training is only able to display the information in the My Learning profile if the name and email address used with PearsonVUE match the data within the IBM ID profile.
This information made available to the candidate via the My Learning profile includes:

• Candidate's name
• Email address affiliated with the IBM ID
• PearsonVUE candidate ID
• Certification / Mastery issued, date of issuance
• Exam History, including date in which the exam was taken

To be able to issue an IBM Credential, a candidate must accept the IBM Certification Agreement beforehand. The IBM Certification Agreements specifies the terms and conditions under which IBM Certifications are issued. To allow IBM Training to display the issued Certifications, Exam history, Mastery history on your My Learning Profile, you will need to accept the terms enclosed here.

Partner Plus Proficiency Statement

As part of the Partner Plus Proficiency Program, a business partner certifies that completion of IBM training materials, including proficiency badges and IBM certifications are to be used solely to advance their own individual knowledge, or to assist their IBM Business Partner company with their proficiency requirements. The support materials included with these IBM training materials, which include videos, presentations, demonstrations, and quiz and test questions, cannot be shared outside of the above intended purposes without the express permission of IBM, including sharing the above materials (including quiz answers) with individuals in the business partner’s organization.

A business partner certifies that their work, including answers to quiz and test questions, during any IBM training courses taken, is their own and that nothing has been copied nor received answers or input from other sources, either external or internal to their organization. The business partner acknowledges that if there is a breach of the previous statements, they are liable and IBM might also assess penalties, such as the loss of a skills badge, or the business partner’s firm’s proficiency.

Retention of Personal Information (PI)

All PI is held by IBM Training for ten (10) years (name, email address, completion records, mail correspondence), in line with IBM retention policies.

All PI is held by IBM Training within IBM Cloud locations within the United States.

IBM Training will qualify the feedback to display on our aggregated reports. All course content surveys will be reviewed at the student group level (customer, business partner, employee).

IBM Training will only send e-mail notifications to you only when you subscribe to a course forum or select to be informed about training courses that may be of interest to you. You can choose to unsubscribe at any time.

If you want to access, delete or correct the PI being processed by IBM Training and Skills, please submit a request to our Support via https://ibmcpsprod.service-now.com/its with the subject line Data Subject Request.

For additional information regarding the processing of PI, including to submit a data subject rights request for your PI IBM may be processing refer to IBM’s Privacy Statement: https://www.ibm.com/privacy/us/en/

IBM employees can view the IBM Internal Privacy Statement here: https://w3.ibm.com/w3publisher/w3-privacy-notice

By opting into the Privacy Terms and Conditions of IBM Training, you also opt in to using the features within the Digital Learning Platform. The features may include Forums and 3^rd party educational technology and software-as-a-service that provides learners with engaging learning content.

You agree to the processing of your PI as described above.